FAQ at The Abbey
Shipping & Delivery
What countries do you ship to?
We ship across North America and to select international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout. For more information, please visit our shipping page.
How long will it take to receive my order?
Canadian orders typically arrive within 5-7 business days. International orders may take 10-14 business days, depending on your location.
Do you offer expedited shipping?
Yes! Expedited shipping options are available at checkout if you need your order faster.
How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Customs, Duties & Brokerage
Will I have to pay customs duties or taxes on my international order?
International orders may be subject to customs duties, taxes, and brokerage fees imposed by your country. These charges are the responsibility of the recipient and are not included in your order total.
How much will customs duties cost?
Customs duties and taxes vary by country and are based on your local regulations and the value of your order. Feel free to contact us for an estimate of potential duties and fees for your specific location before placing your order.
What are brokerage fees?
Brokerage fees are charges applied by shipping carriers to process customs clearance on your behalf. These fees are separate from customs duties and taxes, and are collected by the carrier upon delivery.
Can I avoid or reduce these fees?
Duty and tax rates are set by your country's customs authority. To minimize unexpected charges, we recommend checking with your local customs office before placing an international order.
Who do I pay these fees to?
Customs duties, taxes, and brokerage fees are typically collected by the shipping carrier at the time of delivery or by your country's customs authority.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt for items in original, unworn condition with all tags attached. Link to our return page
How do I start a return or exchange?
Contact our customer service team or log in to your account to initiate a return or exchange request. We'll guide you through the process. Link to our return page
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived defective or we made an error with your order. Link to our return page
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your returned item. The funds will appear in your original payment method.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), for a fast and secure checkout.
Can I modify or cancel my order?
Please contact us immediately if you need to make changes. Once an order has shipped, we cannot modify or cancel it.
Is my payment information secure?
Absolutely. All transactions are encrypted and securely processed through Shopify's trusted payment system.
Do you offer gift cards?
Yes! Gift cards are available for purchase and make the perfect gift for any occasion.
Products & Sizing
How do I choose the right size?
Each product page includes a detailed size guide with measurements. If you're between sizes, we recommend sizing up for a more comfortable fit.
Are your products authentic?
Yes, we guarantee all products are 100% authentic and sourced directly from authorized suppliers and brands.
Do you restock sold-out items?
We do our best to restock popular items. Sign up for email notifications on product pages to be alerted when items are back in stock.
Customer Service
How can I contact customer service?
You can reach us via email, phone, or through the chat feature on our website. We typically respond within 24 hours during business days. Link to our contact page