Return Policy

Returns and Exchanges
Whether you shop in-store or online, if one of our garments fails to live up to Reasonable Expectations, we invite you to return it. Whether we need to repair it, replace it or refund your money, we will happily do whatever is required to give satisfaction. We offer the convenience of returning and exchanging items in person. Please have your original invoice on hand to help us expedite your visit.

 

Please contact us VIA E-Mail or Phone for a Return Authorization Number.

(Within Canada)

If you are unable to make it to our location, we invite you to return or exchange any online purchase by Courier or Canada Post. Please make sure your RA number is on the outside of your parcel.

When returning garments by post or courier, they should be returned in the condition in which they were received. (Original Packaging) Garments sent back in poor condition will be subject to a restocking fee. Due to health regulations, the sale of undergarments is final.  Shipping charges, Duties, and Brokerage Fees will not be refunded and will be deducted from the balance.

Filling Out Return Paperwork

  1. Make Sure A Copy Of The Invoice Is Inside The Box

  2. Insured Value Is The Price You Paid For The Order.

  3. Please address your pre-paid package to:

    The Abbey
    29 Talbot St. West
    Leamington, Ontario N8H-1M3 Canada

  4. Please Make Sure The RA Number Is On The Outside Of The Box

Please indicate on your original receipt whether you prefer a refund in your original method of payment or store credit. For exchanges, please contact us at The Abbey to make arrangements for your new item.

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(With In United States of America)

If you are unable to make it to our location, we invite you to return or exchange any online purchase by United States Postal Service. If courier service is used from outside of Canada we do not credit brokerage or duties. Please make sure your RA number is on the outside of your parcel.

When returning garments by post or courier, they should be returned in the condition in which they were received. (Original Packaging) Garments sent back in poor condition will be subject to a restocking fee. Due to health regulations, the sale of undergarments is final.  Shipping charges, Duties, and Brokerage Fees will not be refunded and will be deducted from the balance.

Filling Out Return Paperwork

  1. Declared Value = $0.00

  2. Clearly Mark On the Postage Paperwork, "Return"

  3. Make Sure A Copy Of The Invoice Is Inside The Box

  4. Insured Value Is The Price You Paid For The Order.

  5. Please address your pre-paid package to:

    The Abbey
    29 Talbot St. West
    Leamington, Ontario N8H-1M3 Canada

  6. Please Make Sure The RA Number Is On The Outside Of The Box

    Please indicate on your original receipt whether you prefer a refund in your original method of payment or store credit. For exchanges, please contact us at The Abbey to make arrangements for your new item.