Return Policy

At The Abbey Collection, our commitment is to ensure your complete satisfaction with your purchase. With many years of delivering quality products and services, our primary philosophy centers on mutual respect and fairness. We firmly stand behind the quality of our products, yet we acknowledge that unique situations may occasionally arise. Our ultimate goal is to make our customers happy and treat them fairly, and we kindly request that integrity be reciprocated in all interactions.

 

Return Eligibility and Timeframe:

You may return items purchased from The Abbey store or theabbeycollection.ca for a refund within 15 days from one of the following dates:

  • The date of an in-store purchase.
  • The delivery date if purchased online.

 

Return Condition:

When returning garments by post or courier, please ensure they are returned in the same condition in which they were received, including the original packaging. Garments returned in poor condition may be subject to a restocking fee.

 

Final Sale Items:

  • Please note that, due to health regulations, the sale of undergarments is considered final. These items cannot be returned or exchanged.
  • All deep-discounted merchandise is considered a final sale.

 

Refund Deductions:

Please be aware that the following charges will not be refunded and will be deducted from the total refund amount:

Shipping charges associated with the initial purchase.

Any Duties and Brokerage Fees incurred during the shipping process.

Return Process:

To initiate a return, please follow these steps:

  1. Contact our customer service team to request a Return Authorization (RA) number. You can reach our customer service representatives by calling 519-326-8212 or emailing info@theabbeycollection.ca.

 

  1. Once you have received your RA number, securely package the items you wish to return, including the original packaging, and clearly mark the RA number on the package.

(Within Canada)

Filling Out Return Paperwork

  1. Make Sure A Copy Of The Invoice Is Inside The Box
  2. Insured Value Is The Price You Paid For The Order.
  3. Please address your pre-paid package to:

The Abbey
29 Talbot St. West
Leamington, Ontario N8H-1M3 Canada

  1. Please Make Sure The RA NumberIs On The Outside Of The Box

Please indicate on your original receipt whether you prefer a refund in your original method of payment or store credit. For exchanges, please contact us at The Abbey to make arrangements for your new item.

______________________________________________________

(Within the United States of America)

Filling Out Return Paperwork

Please use the United States Postal Service.

  1. Declared Value = $0.00
  2. Clearly Mark On the Postage Paperwork, "Return"
  3. Make Sure A Copy Of The Invoice Is Inside The Box
  4. Insured Value is The Price You Paid For The Order.
  5. Please address your pre-paid package to:

The Abbey
29 Talbot St. West
Leamington, Ontario N8H-1M3 Canada

  1. Please Make Sure The RA Number Is On The Outside Of The Box

 

For your peace of mind, we recommend using a traceable shipping method to ensure the safe and timely arrival of your return. Please retain the tracking information for your records.

Refund Processing:

Upon receipt of your returned items and verification of their condition, we will process your refund within 3 business days. Refunds will be issued using the original payment method, and you will receive a confirmation email once your refund has been processed.

 

Exceptions:

In exceptional cases, exceptions to this policy may be made at the discretion of our customer service team. We are dedicated to finding reasonable solutions to ensure your satisfaction.

 

Filling Out Return Paperwork:

Ensure that a copy of the invoice is enclosed within the box.

Declare the insured value as the price you paid for the order.

Clearly mark "Return" on the postage paperwork.

Please affix the RA number visibly on the outside of the package and indicate on your original receipt whether you prefer a refund in your original payment method or store credit. For exchanges, kindly contact us at The Abbey to make arrangements for your new item.

 

Please Note:

If you have any questions or concerns about our return policy or need assistance with a return, please do not hesitate to contact us at The Abbey. We are here to assist you in every way possible.

Thank you for choosing The Abbey Collection. We appreciate your business and eagerly anticipate serving you again in the future.